In this post, we’ll talk about behaviors that better facilitate project success. As with structure, I look at behavior at three levels: Organizational, Team and Personal.
Organizational Behavior: “Here it comes, another ill-conceived program.” Many communications coming from the leadership team leave employees wondering about priorities, impacts, and expected outcomes. When an organization effectively manages change, the leadership team agrees on the intent of strategy execution, successfully engages employees to adapt to the change and implement decisions, and willingly reaches throughout the organization to help employees handle the implementation.
Team Behavior: Without healthy team behaviors, team members end up pointing fingers at one another, and devolve into counterproductive, time wasting rituals. Effective teams work together quickly to achieve goals. This requires healthy conflict to engage and discuss difficult topics, commitment to the team’s purpose, and a willingness to hold one another accountable for outcomes.
Personal Behavior: We’ve all seen cartoons depicting the disheveled executive. When you look beneath the appearance, you see an ineffective, guarded individual who doesn’t deliver. Conversely, effective executives are open, vulnerable, accept risk, and speak with honest candor with others.
Here are five characteristics of an organization that effectively manages change. How does your organization stack up?
- The leadership team agrees on the outcomes of decisions.
- Priorities are clear to the organization.
- The organizational impacts of decisions are understood by those impacted.
- Front line employees are involved in implementing the decision.
- Leaders coach employees through the implementation of the decision.
Looking at every project through this six-pronged lens of change management is key to your success. Thinking about both project structures and behaviors at each of the three levels, organizational, team and individual ensures that you are comprehensively considering every element of your project teams’ make-up to ensure success.
In future blog posts, I will share examples of good and not-so-good projects considering these factors.