News, Updates, & Resources

Thanksgiving. Thanks for YOU!

This Thanksgiving, I am giving thanks for…YOU! A giant thank you for my loyal readers! When I speak with some of you, you tell me that you enjoy these newsletters, and you say they are quite helpful. I am grateful for your positive comments and your encouragement....

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100 Drunken Clowns with Bees in their Underpants

Please, please don’t be like this project, and for heaven’s sake, don’t be like these clowns! Many years ago, a favorite client and colleague sent me this Dilbert cartoon. We’ve all seen projects like this – I know I’ve seen my share. I recently became aware of a very...

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Symbols to Brand Your Transformation

Don't overlook the idea of branding your transformation. My father, long passed, was born on this date in 1920. In 1969, 52 years ago, my mom gave this bell to my dad for his birthday. We recently re-installed it. I think of it as a symbol of my mother's devotion to...

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She Failed Her Driving Test!

You absolutely need clear purpose to be successful with almost any aspect of your life. I write a great deal about purpose in this forum. Why? Because it’s so important for success in business. And of course, it applies to other aspects of our lives. My wife, Wei, is...

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The Wrong Trend: Sponsorship

After over two decades of harping on this, adequate sponsorship is on the decline. Yes, you read that correctly: ON THE DECLINE! I recently read a study that showed that adequate project sponsorship by senior executives is on the decline. This means that projects will...

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Building A Learning Culture

Doug Berg is today’s guest blogger.Change doesn’t always go as planned. Okay, that much is obvious from almost anyone’s experience on the topic. There are always unexpected obstacles, twists, and turns as change develops. Change leaders generally expect things to go...

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The Devil is in the Details

It was a hot and humid afternoon last Saturday when my wife and I drove to our local Walgreens to receive our second dose of the Covid vaccine. As we drove up to the building, it looked closed. It was closed! I fumbled for my iPhone to reread the email confirmation I...

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Your Customer Service Function Reveals Your Culture

https://www.youtube.com/embed/w43SDh9sihg This weeks video newsletter discusses customer service and cross functional dysfunction. I’d love to hear your thoughts on this article. Please go out to LinkedIn to add your comments. Dedicated to fueling your growth,...

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Is Your Organization Cross-Functionally Dysfunctional?

If you don’t set this right, your organization will fail.  A few years ago, I led a global project with team members who spoke different languages. I facilitated discussions in English to help them understand each other and eliminate confusion. Imagine taking...

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