News, Updates, & Resources
Building A Learning Culture
Doug Berg is today’s guest blogger.Change doesn’t always go as planned. Okay, that much is obvious from almost anyone’s experience on the topic. There are always unexpected obstacles, twists, and turns as change develops. Change leaders generally expect things to go...
The Devil is in the Details
It was a hot and humid afternoon last Saturday when my wife and I drove to our local Walgreens to receive our second dose of the Covid vaccine. As we drove up to the building, it looked closed. It was closed! I fumbled for my iPhone to reread the email confirmation I...
Your Customer Service Function Reveals Your Culture
https://www.youtube.com/embed/w43SDh9sihg This weeks video newsletter discusses customer service and cross functional dysfunction. I’d love to hear your thoughts on this article. Please go out to LinkedIn to add your comments. Dedicated to fueling your growth,...
Is Your Organization Cross-Functionally Dysfunctional?
If you don’t set this right, your organization will fail. A few years ago, I led a global project with team members who spoke different languages. I facilitated discussions in English to help them understand each other and eliminate confusion. Imagine taking...
How to Change Culture with Technology
We almost failed! One of the first major change projects I led was an office automation system for Whirlpool. It was the company’s foray into automating the workplace. After a false start with lackluster results, we recognized that the technology required people to...
How can you accelerate forward when change gets tough?
Often, important projects reach a point where they stall, moving sideways for a time, or even backwards. This occasional drifting is typical when the mission is substantial. As change projects unfold, the details pile up, some elements don’t perform as hoped, and the...
You Are Not Listening to ME!
"You are not listening to me. I need you to pay attention." The irony of this is that I just completed listening to an online seminar by organizational culture guru, Edgar Schein. In the online seminar, he and his son talked about some of their books, and of...
It’s not a labor shortage, it’s a leadership shortage
Having trouble hiring and keeping employees these days? Look in the mirror. Two companies. Same industry. Within a few miles of one another. Similar number of employees. Similar skill requirements. Similar pay ranges. One has repeatedly complained of labor shortages....
Passion and Purpose Create Powerful Results
It was some of the best wine I have ever had from Michigan…maybe from anywhere. You know you have met a true artist when they have a tremendous passion for their product. When you can feel their resolve to create the absolute finest possible. When they personally...
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