How Emotional Intelligence Speeds Transformation
Organizational health is crucial to success. One element of this is the emotional intelligence of employees. In short, emotional intelligence (EQ) is the ability to accurately assess body language or other cues, non-verbal and verbal, and and act accordingly.
When an organization has enough EQ, it will execute change faster and with fewer missteps since employees and leaders alike are able to swiftly and accurately communicate with each other. They consider body language, tone or other non-verbal cues during their exchanges. Prerequisites include a certain level of organizational trust and the ability to engage in productive dissent.
Here are a few examples of indirect cues and how to handle them:
|Example||Non-EQ Response||EQ response|
|Sarcasm||They meant what they said.||Clarify, “I can’t tell if you are serious.”|
|Arms crossed over chest||They don’t agree.||Acknowledge or ask, “Is this hitting the mark? Is there something else about this you would like to hear about?”|
|Fiddling with phone or other items||They are not interested.||Ask, “Are we using this time most effectively, or is there another course of action we need to follow?” Or it could be as simple as, “Do we need a break?”|
|Constantly challenging details||They are completely resistant, or the idea is all wrong.||Reframe the discussion to ask “We are here to discuss a specific topic.” You might also ask, “Is this going in the right direction? Are we addressing the opportunity as you see it?”|
|Happy, smiling||It’s in the bag!||It’s good to close more broadly with asking “Have we addressed your major objectives?” or “is there anything else you’d like to see?”|
You can see how the EQ response acknowledges behavior that might otherwise be misinterpreted. The EQ response will contextualize observed behavior and should lead to further open dialog. Beware, though, you may have several iterations of this before you reach alignment.
The EQ response speeds results. It reduces the guess work in communications.
Assessing your culture and doing something about it doesn’t have to be difficult. There is a free assessment on my website that you can use to assess your culture. Let me know if I can help you with the assessment at firstname.lastname@example.org or call me 269-326-1576.
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