$20B pharmaceutical company
Worked with senior leadership team to implement startup US affiliate organization to serve largest customer base. Grew $12B portfolio to $18B and reduced unfavorable attrition from 16% to 2%.
$50B retailer of
home improvement products
Partnered with new CIO in major reorganization of IT department after major public debacle. Re-established credibility of the leadership team and improved customer satisfaction with external-facing website by 235 percent in time and reliability.
$6B automotive parts
and components supplier
Increased business focus and involvement in worldwide integration of software solutions in each of its manufacturing plants (Italy, China, Mexico and U.S.) that reduced inventory costs by 10 percent by providing increased visibility to entire supply chain.
$1B manufacturer of
personal care and beauty products
Led organizational change management in division-wide, major system upgrade that improved customer fill rates by 35 percent. Drove the process to train all finance and procurement employees for go-live and all 125 suppliers in a six-week phased-in period. Project came in on time and under budget with no business disruption.
Community college serving
30,000 students with
$103M operating budget
Drove organizational change management to implement new integrated student administration system that saved $5M in annual operating costs. Disarmed antagonistic faculty union and redesigned business/IT support organizations to handle new system; developed post go-live support strategies, contingency plans, success metrics and organizational readiness assessments. Chancellor heralded the implementation as the best ever for the college.
Youth and Community
Worked with the executive team to establish a stronger culture of trust and healthy dissent, breaking down organizational silos and improving leadership. Results include more structure and discipline in program planning and development, improved communication rooted in the new core values, discipline to tie program and results to those values, and an increase in employee satisfaction year over year.
$21B major appliance manufacturer – Worked with senior leaders to:
Acquire and integrate a major competitor that created world’s largest major home appliance company with no disruption in service. Achieved $900M in annualized operational savings and 10 percent reduction in combined inventory. Delivered 23,000 hours of training in six weeks for 3,000 employees. CEO stated “One of the best go-lives.”
Repair customers’ confidence and turn around failing e-commerce project. Achieved several million dollars savings over three years; one project alone saved $90M annually. Won Quality Achievement Award.
Demonstrate $20M in improved value in six months in turnaround of mismanaged $500K upgrade to mainframe computer.
Create Customer Relationship Management platform that provided for $100M in increased sales while achieving annual operational savings of $200K.
Outsource legacy application for IT organization to focus on strategic application development; saved $10M in annual operating costs.
$34B insurance provider
Built brand strategy for firm’s 1,000-person technology support center by incorporating user and partner feedback; transformed leadership behavior from historically inward-focused to become more externally focused.
Collaborated with leadership team to establish change management strategy for Records Information Management program that reduced storage costs by 20 percent.
$25B worldwide manufacturer of agricultural/construction/forestry/
Organized and led highly confidential strategic and competitive $25M product support project that improved business processes in customer-facing business operations across all divisions of company.
Developed the change management strategy for the implementation and integration of a new computer system designed to streamline agency operations and improve responsiveness to member organizations. Project to yield a 21 percent ROI.
Companies & People I’ve Worked With
Peralta Community College District
How Steve helped disarm a highly resistant faculty organization to achieve one of the most successful projects in college history.
AbbVie, Inc. U.S. Medical Affairs
Learn how Steve helped a leadership team increase employee engagement scores by 35% and reduced attrition from 16% to 2%.
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