Projects

$20B pharmaceutical company

Worked with senior leadership team to implement startup U.S. affiliate organization to serve largest customer base. Grew $12B portfolio to $18B and reduced unfavorable attrition from 16 percent to 2 percent.

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$50B retailer of
home improvement products

Partnered with new CIO in major reorganization of IT department after major public debacle. Re-established credibility of the leadership team and improved customer satisfaction with external-facing website by 235 percent.

$6B automotive parts
and components supplier

Increased business focus and involvement in worldwide integration of software solutions in each of its manufacturing plants (Italy, China, Mexico and U.S.) that reduced inventory costs by 10 percent by providing increased visibility to entire supply chain.

$1B manufacturer of
personal care and beauty products

Facilitated division-wide, major system upgrade that improved customer fill rates by 35 percent. Drove the process to prepare all finance and procurement employees and all 125 suppliers. Project came in on time and under budget while providing continuity to customers.

A young African American female doctor with glasses shakes hands with a patient as a sign of trust of a doctor. People of mixed race In the doctors office

Community college serving
30,000 students with
$103M operating budget

Facilitated implementation of a new integrated student administration system that saved $5M in annual operating costs while increasing student enrollment by 10%. Disarmed antagonistic faculty union and redesigned organization to handle new system. Chancellor called the implementation the best ever for the college.

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Youth and community development not-for-profit

Worked with the executive team to establish a stronger culture of trust and healthy dissent, breaking down organizational silos and improving leadership. Results tripling the impact to the community served.

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$21B major appliance manufacturer – worked with senior leaders to

Acquired and integrated a major competitor that created the world’s largest major home appliance company with no disruption in service. Achieved $900M in annualized operational savings and 10 percent reduction in combined inventory. Delivered 23,000 hours of training in six weeks for 3,000 employees. CEO stated, “One of the best go-lives.”
Repaired customers’ confidence and turned around a failing e-commerce project. Achieved several million dollars savings over three years; one project alone saved $90M annually. Won Quality Achievement Award.
Created Customer Relationship Management platform that provided for $100M in increased sales while achieving annual operational savings of $200K.

$34B insurance provider

Built brand strategy for firm’s 1,000-person technology support center by incorporating user and partner feedback; transformed leadership behavior from historically inward-focused to become more externally focused and provided greater customer support.

$4B transportation
oversight agency

Developed the change management strategy for the implementation and integration of a new computer system designed to streamline agency operations and improve responsiveness to member organizations. Projected to yield a 21 percent ROI.

“Steve engaged our senior leadership team to increase organizational health and improve our ability to collaborate. He used his skills to help us build our team and improve the transparency, trust, and engagement of all our employees throughout the United States. He is one of the best consultants I have worked with in my over 23 years of industry experience.”

Ralph Rewers

US Medical Science Liaison, Head, AbbVie