by Steve Salisbury | Jan 21, 2021 | Uncategorized
With most employees working from home, now is a great time for cross-functional dysfunction to creep into your organization. Take steps today to mitigate its negative impacts. I’d love to hear your thoughts on this article. Please go out to LinkedIn to add your... by Steve Salisbury | Nov 5, 2020 | Uncategorized
This one is too bad to be true. Not only was this organization cross functionally dysfunctional, it was also dysfunctional within functions. And to make matters worse, much of the dysfunction was caused by the function that is supposed to prevent cross functional... by Steve Salisbury | Jul 30, 2020 | Uncategorized
It’s the death knell of outstanding customer service: “I’m sorry sir, our department doesn’t handle that.” You know you have a problem when your customer service team must explain how your company is organized. Cross-functional dysfunction happens when two or more... by Steve Salisbury | Jul 16, 2020 | Uncategorized
Leaders who build collaboration will free up their time for more important work. In my new e-book, Activate: 15 Steps to Profitable Strategy Execution, I discuss creating transformational capacity and galvanizing transformational leaders. One assessment we perform is... by Steve Salisbury | Oct 10, 2019 | Uncategorized
Recently a colleague asked me to share the three questions I most often field from clients. What is it that we are really trying to accomplish? In summary this is all about clarity of purpose. When leaders ask me this question, sometimes it’s rhetorical, but often,...
